Help and limits
Take a break, set limits or find gambling support
If gambling is taking more time or money than you intended, you can stop the session before solving every account question. Close the game and cashier, avoid another deposit and use an access block or independent support to help with the next step.
You can also ask for help if someone else's gambling is affecting you. The services below offer routes to talk or find support; their location and service scope are stated beside each link.
Talk to an independent service
International online support: Gambling Therapy's Live Support is a text-based service for your own gambling or concern about someone else. It uses translation to support different languages and can help you look for resources in your area. Check the service's availability when you open it. For country-specific options, GamCare's international contacts directory lists services outside Great Britain; choose the entry for your country and check its scope.
Great Britain: GamCare's contact and live-chat page gives access to confidential gambling support for yourself, a friend or family member. Its helpline and live-chat services are available around the clock.
Find services and self-help tools in Great Britain: GambleAware's tools and support includes a support finder, a gambling-harms assessment and information on blocking access. These links lead to services outside Casino Feedback.
If you want to stop now
End the active session
Close the game and deposit screen. Trying to win back the last loss keeps the session open; a bonus or unfinished wagering condition is not a reason to continue when you want to stop.
Add a barrier to another visit
Use the account's timeout or self-exclusion route. Ask your bank whether it offers a gambling-payment block, and consider gambling-blocking software on the devices you use.
Tell someone what is happening
You can start with a trusted person or one of the support services above. You do not need to have a complete explanation or a particular loss amount before asking for help.
Keep everyday money separate
If gambling has affected essential spending, leave the cashier closed and seek support with the financial problem. GamCare's recovery toolkit includes money-management resources and routes to further help.
Self-exclusion: make the request clear
Find the casino's self-exclusion or safer-gambling section. If the route is unclear, contact its official support and state that you want self-exclusion, rather than only asking to close the current browser window or pause a promotion.
Suggested wording: Please self-exclude my account from gambling. Tell me the available exclusion period and when it takes effect, stop promotional messages to this account, and confirm how any remaining withdrawable balance will be handled.
Save the request and confirmation. Account exclusion, device blocking and a bank payment block address different routes back to gambling, so they can be used together. A bank block's coverage depends on the bank and payment route; ask the bank what its control actually covers.
In Great Britain, GamCare's self-exclusion guide explains individual-site and wider schemes. GAMSTOP concerns businesses licensed in Great Britain and eligible UK residents; it should not be assumed to block every gambling website worldwide. Outside that scope, ask a local support service about the schemes available where you live.
Choose a control for the problem you need to address
| Control | Its job | Question to settle |
|---|---|---|
| Deposit or spending limit | Restrict funding before a session starts | What period and payment routes does the account limit cover? |
| Time limit or reminder | Bring the planned stopping point into view | Will it interrupt play or only display a reminder? |
| Timeout or self-exclusion | Create a break from access to the account | When does it start, how long does it last and which accounts are covered? |
| Bank gambling-payment block | Restrict covered gambling payments through that bank | Which transactions are covered and what is needed to remove the block? |
| Device blocking software | Restrict access to gambling sites and apps on the device | Which devices are protected and how does the chosen tool work? |
Availability and coverage vary. A limit is not a guarantee that gambling stays manageable; if you keep crossing it, a break and independent support are more useful than increasing the number.
If you continue to play, set the boundary before the game
Choose a spending limit and a stopping time before depositing, and use the account controls where they are available. The amount must leave essential spending alone. Keep a record of what you send to the casino rather than counting only the balance still on screen.
A losing session ends at the limit you chose. Trying to recover the money with a larger stake can make the loss bigger. Take breaks and keep other activities in the day; if sticking to the boundary has become difficult, stop and talk to someone instead of treating a new limit as a solution.
GambleAware's advice for people who gamble explains spending and time limits, breaks and the risk of chasing losses. These steps reduce exposure; they do not create a guaranteed safe amount or make gambling a source of income.
Notice the effect beyond the balance
Repeatedly exceeding your planned time or spending, chasing losses, hiding gambling, or finding that it affects sleep, work or relationships are reasons to pause and seek support. You do not have to wait until every part of life is affected.
GambleAware's signs of gambling harms offers a fuller explanation. Reading a list is not a diagnosis; a support conversation can help you decide what to do about the pattern you have noticed.
If someone else's gambling is affecting you
You can use the support links for yourself, even if the person gambling is not ready to contact anyone. Talk about the effects on your own wellbeing and finances. You are allowed to ask for support without taking responsibility for fixing another person's gambling.
GambleAware's family and friends advice includes finding support and looking after your own needs. A specialist service can help with the next conversation and the boundaries that fit your situation.
Questions about taking a break
Do I have to wait for a large loss before asking for help?
No. Concern about your time, spending or the effect on everyday life is enough to start a support conversation. The links at the top include help for your own gambling and for someone else's.
Can one self-exclusion block every casino?
Coverage depends on the operator or scheme. An individual account exclusion covers that account under its conditions; national schemes have their own geographic and operator scope. Ask what is included and combine access controls where useful.
Should I finish a bonus before self-excluding?
If you want to stop, do not keep gambling solely to finish wagering. Ask the casino how exclusion and any remaining withdrawable balance will be handled, and keep the answer. A bonus does not require you to continue playing against that decision.
Is the Casino Feedback editorial email a support helpline?
The editorial email handles site-content enquiries. For gambling support, use an independent service listed above; for an account request, use the operator's official support. Immediate danger needs your local emergency service.