Casino glossary · Account checks
KYC: which part of your account is being checked?
KYC stands for Know Your Customer. In a casino account, it usually means checking who the customer is, including their identity and age. A verification area may also contain separate requests about an address, a payment method or where deposited money came from.
Match the document to the question
| The check asks | An example of supporting evidence | What it can establish |
|---|---|---|
| Who are you? | An accepted passport or driving licence | Identity details and date of birth |
| Where do you live? | An accepted household bill or bank statement showing an address | The address attached to the document |
| Does the payment method belong to you? | The ownership evidence requested for that method | The connection between the account holder and the payment method |
| Where did this money come from? | Income or sale records connected to the deposit | The origin of the particular funds |
A document can support more than one check, but uploading it once does not establish that every check is complete.
Why an account can ask for documents later
Some identity checks use electronic matching of the details you enter. A document request can follow when those details cannot be matched or another part of the review needs evidence. The acceptable documents and the sequence vary by operator and account country.
Consider an account where a passport has been accepted but proof of address is still pending. The next task is to resolve the address request. Sending another passport image only helps if the reviewer says the identity document itself is the problem.
Read a Verified label together with the category beside it. Identity approved, payment ownership confirmed and a withdrawal released describe different events. The KYC before withdrawal guide follows those stages through the account.
Before sending a file
Confirm the request inside the account
Open the casino through its usual address and find the request in the authenticated verification area. If a message directs you elsewhere, ask support to confirm the upload route there.
Read the acceptance conditions
Check the required name, address, document date, visible edges and file format. Ask which details may be covered before redacting anything.
Keep the response
Save the submission confirmation and any rejection reason privately. A public review should not contain an unredacted ID, account number or home address.
Two common misunderstandings
Does passing KYC set a withdrawal deadline?
The identity result does not give a processing time for a separate payment request. Check which verification stage remains open and which stage the withdrawal has reached.
Is source of funds another identity check?
It asks about the origin of the money. An ID identifies you; income or transaction records explain the funds. The source-of-funds entry shows the difference with a deposit trail.
Continue with the question that matters
- A document was rejected
Work from the stated reason and the acceptable replacement.
- Source of funds
Connect deposited money to its origin.